Mock Call Library Answers

The data from Keepa suggests that Ethereum — the second largest cryptocurrency after Bitcoin — miners may have pushed the prices of GPUs. The heart and soul of gaming machines reportedly excel at matrix algebra and is generally good at machine learning. The report suggests that it also a great tool for mining Ethereum. The data from Keepa also reveals that in the last six years the prices of GPUs have been very much in sync with Ethereum’s value. For example, in 2020, the price of Ethereum went up from $107 to $4400, the prices of GPUs also went up. However, currently, Etherum’s price is down 40% but GPU prices haven’t fallen down.

Jun 24, 2021 Team Pa

A. Yes B. No

Mock Call Library Answers

In your opinion, was there a positive outcome from this call?

Jun 24, 2021 Team Pa

A. No, this call was not handled professionally B. Yes, it was handled well with the customer and the customer…

Mock Call Library Answers

True or false: The customer support agent worked well under pressure.

Jun 24, 2021 Team Pa

A. True B. False

Mock Call Library Answers

How well did the customer support agent listen to the customer’s issue and solve the problem? (Scenario 4)

Jun 24, 2021 Team Pa

A. The agent did not listen to the customer’s issue B. The agent did not listen to the customer’s issue…

Mock Call Library Answers

Did the customer support agent use appropriate follow-up questions to support the customer?

Jun 24, 2021 Team Pa

A. Yes, the agent asked appropriate questions about the customer’s understanding throughout the call B. The agent gave no follow-up…

Mock Call Library Answers

True or false: The customer support agent matched the knowledge level of the customer support agent.

Jun 24, 2021 Team Pa

A. True B. False

Mock Call Library Answers

How enthusiastic was the customer support agent when they spoke to the customer?

Jun 24, 2021 Team Pa

A. Not enthusiastic because it wasn’t needed B. Appropriate level of enthusiasm

Mock Call Library Answers

How well did the customer support agent listen to the customer’s issue and solve the problem? (Scenario 3)

Jun 24, 2021 Team Pa

A. The agent did not listen to the customer’s issue B. The agent listened but did not solve the problem…

Mock Call Library Answers

How does the agent come across in this call?

Jun 24, 2021 Team Pa

(A) The agent was friendly and informative (B) The agent came across hostile and standoffish (C) The agent was helpful…

Mock Call Library Answers

Was specific follow-up necessary in this case?

Jun 24, 2021 Team Pa

(A) Yes (B) No