A. Yes B. No[...]
Category: Mock Call Library Answers
In your opinion, was there a positive outcome from this call?In your opinion, was there a positive outcome from this call?
A. No, this call was not handled professionally B. Yes, it was handled well with the customer and the customer[...]
How well did the customer support agent listen to the customer’s issue and solve the problem? (Scenario 4)How well did the customer support agent listen to the customer’s issue and solve the problem? (Scenario 4)
A. The agent did not listen to the customer’s issue B. The agent did not listen to the customer’s issue[...]
Did the customer support agent use appropriate follow-up questions to support the customer?Did the customer support agent use appropriate follow-up questions to support the customer?
A. Yes, the agent asked appropriate questions about the customer’s understanding throughout the call B. The agent gave no follow-up[...]
How enthusiastic was the customer support agent when they spoke to the customer?How enthusiastic was the customer support agent when they spoke to the customer?
A. Not enthusiastic because it wasn’t needed B. Appropriate level of enthusiasm[...]
How well did the customer support agent listen to the customer’s issue and solve the problem? (Scenario 3)How well did the customer support agent listen to the customer’s issue and solve the problem? (Scenario 3)
A. The agent did not listen to the customer’s issue B. The agent listened but did not solve the problem[...]
How does the agent come across in this call?How does the agent come across in this call?
(A) The agent was friendly and informative (B) The agent came across hostile and standoffish (C) The agent was helpful[...]