Did the customer support agent listen to the customer and respond in an appropriate manner? June 24, 2021June 24, 2021 Team PaTeam Pa 0 Comment Mock Call Library Answers A. Yes B. No Leave a Reply Cancel replyYour email address will not be published. Required fields are marked *Comment * Name * Email * Website Save my name, email, and website in this browser for the next time I comment. Post navigation Previous Post Previous Post Next Post Next Post
How does the agent come across in this call?How does the agent come across in this call? (A) The agent was friendly and informative (B) The agent came across hostile and standoffish (C) The agent was helpful[...] READ MOREREAD MORE
Did the customer support agent seem organized during this exchange?Did the customer support agent seem organized during this exchange? A. Yes B. No[...] READ MOREREAD MORE
Would you have walked the customer through bluetooth pairing on their phone as a first step?Would you have walked the customer through bluetooth pairing on their phone as a first step? (A) Yes, it’s important to ensure that bluetooth was connected (B) No, the customer said they already did that (C)[...] READ MOREREAD MORE