(A) The agent was friendly and informative
(B) The agent came across hostile and standoffish
(C) The agent was helpful even though the customer was unfriendly
(D) Both A and C
Multiple choice questions & answers (MCQs),
(A) The agent was friendly and informative
(B) The agent came across hostile and standoffish
(C) The agent was helpful even though the customer was unfriendly
(D) Both A and C