True or false: The customer support agent matched the knowledge level of the customer support agent. June 24, 2021June 24, 2021 Team PaTeam Pa 0 Comment Mock Call Library Answers A. True B. False Leave a Reply Cancel replyYour email address will not be published. Required fields are marked *Comment * Name * Email * Website Save my name, email, and website in this browser for the next time I comment. Post navigation Previous Post Previous Post Next Post Next Post
In your opinion, was there a positive outcome from this call?In your opinion, was there a positive outcome from this call? A. No, this call was not handled professionally B. Yes, it was handled well with the customer and the customer[...] READ MOREREAD MORE
Did the customer support agent seem organized during this exchange?Did the customer support agent seem organized during this exchange? A. Yes B. No[...] READ MOREREAD MORE
Did the support agent listen to the customer’s issue and solve the problem?Did the support agent listen to the customer’s issue and solve the problem? (A) The agent listened but did not give an effective answer (B) The agent listened and solved the problem effectively[...] READ MOREREAD MORE