Was specific follow-up necessary in this case? June 24, 2021June 24, 2021 Team PaTeam Pa 0 Comment Mock Call Library Answers (A) Yes (B) No Leave a Reply Cancel replyYour email address will not be published. Required fields are marked *Comment * Name * Email * Website Save my name, email, and website in this browser for the next time I comment. Post navigation Previous Post Previous Post Next Post Next Post
Did the agent use appropriate follow-up questions to support the customer?Did the agent use appropriate follow-up questions to support the customer? A. The customer support agent gave no follow-up support because it wasn’t necessary B. Yes, the customer support agent asked[...] READ MOREREAD MORE
Did the customer support agent use appropriate follow-up questions to support the customer?Did the customer support agent use appropriate follow-up questions to support the customer? A. Yes, the agent asked appropriate questions about the customer’s understanding throughout the call B. The agent gave no follow-up[...] READ MOREREAD MORE
Did the customer support agent seem organized during this exchange?Did the customer support agent seem organized during this exchange? A. Yes B. No[...] READ MOREREAD MORE